Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 49jil ("49jil," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the 49jil website and associated services (collectively, the "Platform").

49jil is an online casino and sports betting platform serving the Philippines market. We are committed to protecting the privacy and personal data of all our players in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By registering an account on the 49jil Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

2. Personal Data We Collect

49jil collects the following categories of personal data from players:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law or for responsible gaming purposes (e.g., self-exclusion requests).

3. How We Collect Your Data

49jil collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment data from payment processors such as GCash and PayMaya.
• Publicly Available Sources: In limited circumstances, we may collect information from publicly available sources to verify your identity or comply with legal obligations.

4. How We Use Your Personal Data

49jil uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 49jil account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to casino games, sports betting markets, and all other features of the 49jil Platform.
• Payment Processing: To process deposits and withdrawals in Philippine Peso (PHP) through your chosen payment method.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and data protection laws.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with your account.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the 49jil Platform.

5. Legal Basis for Processing

49jil processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Consent: Where you have given explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to perform our contract with you — specifically, to provide the 49jil Platform services you have registered for.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws, including AML regulations, tax obligations, and gaming regulations.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and interests.

6. Data Sharing & Disclosure

49jil does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions.
• Identity Verification Providers: KYC and AML compliance service providers who assist in verifying your identity and preventing fraud.
• Technology Partners: Cloud hosting providers, cybersecurity firms, and platform infrastructure partners who process data on our behalf under strict data processing agreements.
• Game Providers: Third-party game software providers may receive limited technical data necessary to deliver their games on the 49jil Platform.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, where disclosure is required by law or in response to a lawful request.
• Legal Proceedings: Courts, law enforcement agencies, or other parties where disclosure is required to comply with a legal obligation, enforce our Terms and Conditions, or protect the rights and safety of 49jil or its players.

All third parties with whom 49jil shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7. Cookies & Tracking Technologies

49jil uses cookies and similar tracking technologies to enhance your experience on the Platform. The following types of cookies are used:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Performance Cookies: Used to collect anonymous data about how players use the Platform, helping us identify areas for improvement. No personally identifiable information is collected through these cookies.
• Functional Cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalized experience.
• Analytics Cookies: Used to understand aggregate usage patterns on the Platform. Data collected is anonymized and used solely for internal analytics purposes.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 49jil Platform. Continued use of the Platform after being informed of our cookie use constitutes consent to the use of cookies as described in this Policy.

8. Data Retention

49jil retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years following the end of the business relationship.
• Support Communications: Customer support records are retained for up to three (3) years from the date of the interaction.
• Technical & Usage Data: Log files and usage data are typically retained for up to twelve (12) months, unless required for longer periods for security or legal purposes.
• Marketing Data: Where you have consented to marketing communications, your contact details for this purpose are retained until you withdraw consent or request deletion.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.

9. Data Security

49jil implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the 49jil Platform is protected using 256-bit SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Firewalls & Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for and respond to suspicious activity in real time.
• Regular Security Audits: 49jil conducts regular internal and third-party security assessments to identify and address potential vulnerabilities in our systems.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, 49jil will notify affected players and the relevant Philippine regulatory authorities in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 49jil:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfils that obligation.
• Right of Access: You have the right to request a copy of the personal data that 49jil holds about you. We will respond to access requests within thirty (30) days.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update certain information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe that 49jil has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the 49jil support team. We may need to verify your identity before processing your request. We will respond to all legitimate requests within thirty (30) days, or notify you if additional time is required.

11. Children's Privacy

The 49jil Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. 49jil does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 49jil Platform, please contact our support team immediately.

Age verification is a mandatory step in the 49jil registration and KYC process. We take our obligations with respect to underage gambling prevention seriously and cooperate fully with regulatory authorities on this matter.

12. International Data Transfers

49jil primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or technology partners with servers located abroad.

Where such transfers occur, 49jil ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that require the recipient to handle your data in accordance with standards equivalent to those required under the Data Privacy Act of 2012.

By using the 49jil Platform, you consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

13. Changes to This Privacy Policy

49jil reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will notify you by posting the updated Policy on the Platform and updating the effective date at the top of this page. Where required by law, we will seek your consent before implementing material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how 49jil protects your personal data. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 49jil handles your personal data, please contact our Data Privacy team:

• Email: support@49jil.com
• Live Chat: Available 24/7 through the 49jil Platform
• Response Time: We aim to respond to all privacy-related inquiries within five (5) business days.

For concerns about our Terms of Service, please visit our Terms & Conditions page. For responsible gaming support, please visit our Responsible Gaming page.